Mia
16-06-2012, 14:37
We have always received an electric bill from Endesa each month.
The meter being read bi-monthly, therefore on alternate months we got an estimated bill which was corrected the following month when the meter had been read. (The direct debit being taken every month from our bank account).
We understand this how it works which is fine by us.
We heard that they were no longer going to send a bill for the estimated month to save costs, although they were still going to take an estimated amount by direct debit.
This seemed a good idea and we did not receive a bill at the end of April and an amount was taken by direct debit.
It is now 16th June and we still have not received a bill for the end of May (they took the direct debit again though).
We have not been informed of any changes to Endesa's system and I really like to see exactly what we are paying for!!!
Has anyone else not been receiving bills in the post?
The meter being read bi-monthly, therefore on alternate months we got an estimated bill which was corrected the following month when the meter had been read. (The direct debit being taken every month from our bank account).
We understand this how it works which is fine by us.
We heard that they were no longer going to send a bill for the estimated month to save costs, although they were still going to take an estimated amount by direct debit.
This seemed a good idea and we did not receive a bill at the end of April and an amount was taken by direct debit.
It is now 16th June and we still have not received a bill for the end of May (they took the direct debit again though).
We have not been informed of any changes to Endesa's system and I really like to see exactly what we are paying for!!!
Has anyone else not been receiving bills in the post?