nickmuzz
15-09-2012, 08:38
Hello
My wife and I recently had a brilliant holiday in Tenerife staying at a hotel.
Unfortunately my wife left a bag there which had her phone, credit card and book in.
The hotel advised us that we needed to arrange for a courier to pick it up to get it sent back to us. This I arranged and it was picked up.
Unfortunately the courier have now phoned up and said they need invoices for the items being sent. Given the nature of the package I don't have anything of the sort! I have tried to explain its personal belongings and not a commercial transaction but to no avail.
I guess I need to fill in some sort of customs declaration but cannot find anything from googling to explain what I might need to do. Does anyone have any experience or can help me with this please?
Much appreciated!!! ???
My wife and I recently had a brilliant holiday in Tenerife staying at a hotel.
Unfortunately my wife left a bag there which had her phone, credit card and book in.
The hotel advised us that we needed to arrange for a courier to pick it up to get it sent back to us. This I arranged and it was picked up.
Unfortunately the courier have now phoned up and said they need invoices for the items being sent. Given the nature of the package I don't have anything of the sort! I have tried to explain its personal belongings and not a commercial transaction but to no avail.
I guess I need to fill in some sort of customs declaration but cannot find anything from googling to explain what I might need to do. Does anyone have any experience or can help me with this please?
Much appreciated!!! ???