TenerifeTeddy
26-10-2012, 15:13
I had a client contact me yesterday about the latest bit of bad practice from Movistar.
My clients are with Movistar for line rental but use Direct Telecom for ADSL and calls, they have used this method for the last 5 years and have been happy with it.
On Monday they received a phone call from Movistar saying they could reduce their bill. The client said she wanted to discuss it with her husband and the Movistar sales person said they would call back on Tuesday.
No phone call, but on Wednesday the Direct Telecom ADSL was cut off and on Thursday a Movistar router was delivered to their villa. They are now on a 12 month contract with Movistar without ever giving their permission for the change to take place. So if you get a marketing message from Movistar make sure your answer is very specific.
In the UK a quick call the the competition commission would probably resolve it, but it will be much harder if not impossible to get this changed back without cost and disruption of service to the clients.
My clients are with Movistar for line rental but use Direct Telecom for ADSL and calls, they have used this method for the last 5 years and have been happy with it.
On Monday they received a phone call from Movistar saying they could reduce their bill. The client said she wanted to discuss it with her husband and the Movistar sales person said they would call back on Tuesday.
No phone call, but on Wednesday the Direct Telecom ADSL was cut off and on Thursday a Movistar router was delivered to their villa. They are now on a 12 month contract with Movistar without ever giving their permission for the change to take place. So if you get a marketing message from Movistar make sure your answer is very specific.
In the UK a quick call the the competition commission would probably resolve it, but it will be much harder if not impossible to get this changed back without cost and disruption of service to the clients.