KirstyJay
06-11-2012, 15:03
I'm having a problem with my internet connection that is driving me mad and Telefonica seem to be as much help as a chocolate fireguard, as what they suggested did not make any sense whatsoever.
I have just changed my Fritzbox router over to the Movistar one I was sent. I originally didn't bother when I changed over from DT to Movistar, as the connection was still running fine through the Fritzbox and therefore there was no need in messing with my setup, however I wanted to do some config changes on the router and DT have thoughtfully locked out the router so you need an admin password to get to the settings, which I don't have.
If any DT customers know the router password (it's the same for all), please let me know, as I'll just change back to my old router!!!
Anyway, since the storms my net connection really slowed down. I originally thought it was due to the rain, but now it seems it's not, as all the devices that access the wifi are working, but not my main PC that is connected by ethernet cable. When I switch on the VPN, however, it's fine. ???
The technico at Movistar said I should try changing the cable, but that makes no sense, because if it was an issue with a faulty cable, then the VPN wouldn't work either. I think it may be a firewall or config issue, but he was having none of it. I've tried disabling windows firewall, but that didn't work... and I am unsure what other config issue there could be that would cause this.
Also, the access point I have downstairs is also hard-cabled to the upstairs router, and that has no internet too, so I'm sure it's an issue with the router config.
Anyone got any ideas? My email won't work properly over the VPN and some sites, such as torrent sites, that I need to use are blocked on it too, so I'd really like to get this back to normal if possible.
Thanks!!!
PS: Yes, I've reset the router and unplugged - waited - replugged in... several times. :)
I have just changed my Fritzbox router over to the Movistar one I was sent. I originally didn't bother when I changed over from DT to Movistar, as the connection was still running fine through the Fritzbox and therefore there was no need in messing with my setup, however I wanted to do some config changes on the router and DT have thoughtfully locked out the router so you need an admin password to get to the settings, which I don't have.
If any DT customers know the router password (it's the same for all), please let me know, as I'll just change back to my old router!!!
Anyway, since the storms my net connection really slowed down. I originally thought it was due to the rain, but now it seems it's not, as all the devices that access the wifi are working, but not my main PC that is connected by ethernet cable. When I switch on the VPN, however, it's fine. ???
The technico at Movistar said I should try changing the cable, but that makes no sense, because if it was an issue with a faulty cable, then the VPN wouldn't work either. I think it may be a firewall or config issue, but he was having none of it. I've tried disabling windows firewall, but that didn't work... and I am unsure what other config issue there could be that would cause this.
Also, the access point I have downstairs is also hard-cabled to the upstairs router, and that has no internet too, so I'm sure it's an issue with the router config.
Anyone got any ideas? My email won't work properly over the VPN and some sites, such as torrent sites, that I need to use are blocked on it too, so I'd really like to get this back to normal if possible.
Thanks!!!
PS: Yes, I've reset the router and unplugged - waited - replugged in... several times. :)