Anyone got Monarch schedule flights contact details?

[casabonny]

I need to make a complaint to Monarch about problems we experienced on Sunday but I cannot find any e mail address for their complaints department. Does anyone have current contact info for them regarding complaints?

[Fivepence]

I need to make a complaint to Monarch about problems we experienced on Sunday but I cannot find any e mail address for their complaints department. Does anyone have current contact info for them regarding complaints?

Monarch Airlines complaint (http://www.monarch.co.uk/faq/flights/contact-us/write-to-us)

[Suzanne]

Contact member @karingal, she has a complaint on going with them.

[casabonny]

Monarch Airlines complaint (http://www.monarch.co.uk/faq/flights/contact-us/write-to-us)

Thanks for that but I want to do it by email and they have moved their offices etc to Birmingham as I understand.

[Fivepence]

Thanks for that but I want to do it by email and they have moved their offices etc to Birmingham as I understand.

Sorry..........email contact form here. (http://www.monarch.co.uk/contact-us/flights)

[casabonny]

Sorry..........email contact form here. (http://www.monarch.co.uk/contact-us/flights)

Problem with that is you are only allowed 100 characters and my complaint is much longer than that !

[Fivepence]

Problem with that is you are only allowed 100 characters and my complaint is much longer than that !

Sorry, that's all I could find.......failing that you could telephone them. (http://www.monarch.co.uk/faq/flights/contact-us/phone-us)

[caroll72]

Their email address is EUClaim@Monarch.co.uk

Good luck with it, from what i'm reading online, there's lots of people claiming for delayed flights, but not much coming forth from Monarch.
Our flight was 27 hours late. :(

[slodgedad]

Problem with that is you are only allowed 100 characters and my complaint is much longer than that !

Do it in txt spk like everyone seems to do these days...:mad::spin::wink:

[casabonny]

Mines not about a delayed flight but a threat by ground staff regarding hand luggage which had been passed as fit to fly, girl with a serious attitude problem but I might try that e mail any way

[casabonny]

I obtained an e mail address for the MD of Monarch so sent my complaint direct to him, received an out of office reply and another email address for contact( who I assume is his PA) so will wait and see what transpires !

[caroll72]

I sent my complaint by email 3 weeks ago & still waiting.................

[casabonny]

I have received a reply from Md Pa confirming that my complaint had been passed onto the director of the complaints department and stating that the MD would be kept informed and that I will receive a full response when they have fully investigated. we will have to wait and see. if anyone wants this e mail address send me. Pm

[casabonny]

I have received a lengthy response today from Charlene Kane regarding my complaint. She has apologized regarding the way we were treated and has stated that the staff concerned have been spoken to and all ground staff have been made aware that this way of treating clients is not acceptable.Do I beleive her, not sure but at least I have received a full and detailed response, an apology and very promptly. She has even offered 50pounds of any future flight.
it pays therefore to go to top and word your complaint carefully and make sure it's full of details and accurate.

[Fivepence]

I have received a lengthy response today from Charlene Kane regarding my complaint. She has apologized regarding the way we were treated and has stated that the staff concerned have been spoken to and all ground staff have been made aware that this way of treating clients is not acceptable.Do I beleive her, not sure but at least I have received a full and detailed response, an apology and very promptly. She has even offered 50pounds of any future flight.
it pays therefore to go to top and word your complaint carefully and make sure it's full of details and accurate.

Well done, Cas..............to me that is a result. :tiphat:

[casabonny]

Me too,I just wanted an apology and for them Monarch to realize that you cannot treat customers in that manner and just expect them to accept it! I have an ongoing complaint with Barclays International which is a night mare, no sooner does one thing get resolved than another problem or error rears its head!
I am not one who normally complains but when I do, I don't give up until I get results that are to my satisfaction