YOUNG GOLFER
05-08-2011, 12:17
Just wanted to put the details on here for anyone who feels they have been hard done by, treated badly or ripped off by any business here in Tenerife.
Think a lot of you members will remember the story on the couple I helped out a couple of years back…. If not then here it is again for the benefit of all members, though you can read the original thread on the old forum installation here : http://old.tenerifeforum.com/showthread.php?t=65869
saw a couple yesterday, both deaf and one in a wheelchair, go pass my office into the complex where they are on holiday. The lady in the wheelchair was crying so took no more notice of it, then a guy came into my office and said an old couple have just been ripped off big time, i said go get them and bring them into my office and I'll see if I can help...
Again a quick version... They went to a electronics shop was given a video camera was for sale for 20 euros. The bloke took her debit card and took off the sum of 1.465€....
over 3 hours of being bullied again the story gets worst but will update it later....
I am taking them to the Oficina de Consumo at 09.30 in Adeje and I'm going to try my best to help them get their money back.
The camera will set you back 150 euros case, leads everything, but to take off so much money makes me sick... How can anyone take advantage of a deaf couple and one of them being in a wheelchair?
I have all the receipts, everything... wish me luck in trying to get them sorted.
5 HOURS LATER 2ND post.
good news after a long 5 hours i managed to sort it all out..
i will tell you all later what happened..i have learned a lot and will share it all with you soon.
but for now great news they have their 1.450 euros back.....
3RD POST.
I met a girl called Maria and what a star she was. She got on the phone right away and spoke to the owner.. told him that he must pay the money back at once or he will be shut down. She knew this guy and my god she took NO **** whatsoever.
The couple were both crying out of joy. I think the thought they would not get their money back. We left that office with kisses and big hugs and I can't tell you how helpful they were. We could have taken them to court, but as the couple were only here for a week the best thing was just to get the money back.
So, off we went to the shop the lady was too scared to go in, so waited in my car. Well, first thing they did was surround me and I just said, "Yes? Can i help you ?"
They asked who I was, and i told them I was from the British Consulate. (It was the first thing that came into my head.)
They were being rude, so I said, "Just do what the letter says and we will be gone."
He made a song and dance, wanting to offer goods instead of money, but I said, "We will be back in a bit with the police."
And we did. We rang them, and they came to meet us, read the letter and went into the shop... It was funny, before there was 5 guys in the shop, but when the police came only two were there...? The police didn't take any rubbish from them and you could see the guys were sick we had got the police but we had no other option. The police told them they were sick of coming back to the same shop every week and told them to give the money back right away.... And that was that. They did give all the money back and we went on our way.
Back at the office the couple were over the moon more tears, but of joy rather than anything else.
So, there you go if anyone has any problems (on holiday) then please go to the Oficina de Consumo. Don't go to the police station, go to the Oficina de Consumo... and if you do have problems getting the money back then get the police (but take with you someone who speaks the lingo when you go to the Oficina de Consumo, That's a must).
It was very easy, and with the letter Maria wrote it made things so much better not having to explain the whole thing to the police. They read it, rang the office, talked to Maria, and that was that... BUT please anyone on holiday if you are going to buy something like this, then please only go to proper shops not the ones you see on every corner.. or better still buy it in the UK. It's a lot cheaper there these days!
In order to close these shops, the courts are the right place to go but due to the majority of people being on holiday, that isn't likely to happen, that's why they are the target. Easy pickings. I have even noticed that they are using English or British PRs standing outside these shops saying "20 euros for a video camera" ..please, just keep walking do not stop.
I'd like to say thanks to Maria (bunch of flowers on the way soon) and thank you to a estate agent near by that shop who gave us water and let me use the phone. Thanks to the bank staff who came out to show their disgust and the taxi drivers too. Oh, and of course the police for a great job.
its been a great day and I said to this Welsh couple, please don't let this put you off Tenerife, just promise me you will be back again and they said they will be back, they promise...
For anyone wishing to buy from shops like this in Tenerife the please do the following.
Make sure you get a receipt (with the full price on it) from the shop with their CIF number, address and phone number this is very IMPORTANT.
If they won’t provide this THEN DON’T BUY IT.
If you then need to report any wrong doings, then go to the Consumer Rights office (Oficina de Consumo) in the area where you purchased the product. (List below of the main ones)
MAKE SURE YOU TAKE :
The product that you bought
Your passports
The credit card receipt
Receipt from the shop
They did speak English to the couple I went with... but if possible take someone along who can speak Spanish.
LIST OF OFFICES
ADEJE
Adeje (38670)
General Franco. s/n
Tfno: 922 710 120 / 922 710 225
Fax: 922 780 606 / 922 710 405
ARONA
Arona (38650)
Centro Cultural Los Cristianos
C/Gral. Franco s/n
Tfno: 922 757 137 ; Fax: 922 757 138
Here are some other areas of Tenerife :
Buenavista (38480)
C/Alhondiga, 5
Telefono : 922 127 175 / 922 127 176
Fax: 922 127 108
Garachico (38450)
Plaza de la Libertad, 1
Tfno: 922 830 000 /922 830 001
Fax: 922 831 301
Güimar (38500)
C/ Poeta Aristides Hernandez, s/n
Tfno: 922 514 134 ; Fax: 922 513 357
Icod de Los Vinos (38430)
C/Manuel Gonzalez Trujillo, 12
Tfno: 922 811 403 ; Fax: 922 813 812
La Guancha (38440)
C/ Solipica s/n
Tfno: 922 130 210 ; Fax:: 922 130 210
La Laguna (38201)
Pza. del Adelantado s/n
Tfno: 922 601 100 ; Fax: 922 601 102
La Orotava (38300)
Gral. Franco s/n
tfno: 922 330 050 ; Fax: 922 334 512
Los Realejos (38410)
C/ San Agustín, 7 - Edif. Mancomunidad del Norte
Tfno: 922 346 180 ; Fax 922 341 374
Los Silos (38470)
Plaza de la Luz
Tfno: 922 840 004 ; Fax: 922 840 117
Puerto de la Cruz (38400)
C/ Luis de La Cruz, 5
Tfno y Fax: 922 387 060
Santa Cruz de Tenerife (38005)
C/Villalba Hervas, 12 - 2º
Tfno: 922 606 130 ; Fax: 922 245 938
Santiago del Teide (38683)
Avda. Maritima - Playa de la Arena
Tfno. y Fax : 922 860 348
Tacoronte (38350)
C/Juez Jorge Garcia, 32 b
Tfno: 922 562 649 ; Fax: 922 562 590
Tegueste (38280)
Plaza de San Marcos,1
Tfno: 922 541 799 ; Fax:: 922 540 903
DON’T FORGET : EVEN IN A FOREIGN COUNTRY YOU HAVE RIGHTS!
Think a lot of you members will remember the story on the couple I helped out a couple of years back…. If not then here it is again for the benefit of all members, though you can read the original thread on the old forum installation here : http://old.tenerifeforum.com/showthread.php?t=65869
saw a couple yesterday, both deaf and one in a wheelchair, go pass my office into the complex where they are on holiday. The lady in the wheelchair was crying so took no more notice of it, then a guy came into my office and said an old couple have just been ripped off big time, i said go get them and bring them into my office and I'll see if I can help...
Again a quick version... They went to a electronics shop was given a video camera was for sale for 20 euros. The bloke took her debit card and took off the sum of 1.465€....
over 3 hours of being bullied again the story gets worst but will update it later....
I am taking them to the Oficina de Consumo at 09.30 in Adeje and I'm going to try my best to help them get their money back.
The camera will set you back 150 euros case, leads everything, but to take off so much money makes me sick... How can anyone take advantage of a deaf couple and one of them being in a wheelchair?
I have all the receipts, everything... wish me luck in trying to get them sorted.
5 HOURS LATER 2ND post.
good news after a long 5 hours i managed to sort it all out..
i will tell you all later what happened..i have learned a lot and will share it all with you soon.
but for now great news they have their 1.450 euros back.....
3RD POST.
I met a girl called Maria and what a star she was. She got on the phone right away and spoke to the owner.. told him that he must pay the money back at once or he will be shut down. She knew this guy and my god she took NO **** whatsoever.
The couple were both crying out of joy. I think the thought they would not get their money back. We left that office with kisses and big hugs and I can't tell you how helpful they were. We could have taken them to court, but as the couple were only here for a week the best thing was just to get the money back.
So, off we went to the shop the lady was too scared to go in, so waited in my car. Well, first thing they did was surround me and I just said, "Yes? Can i help you ?"
They asked who I was, and i told them I was from the British Consulate. (It was the first thing that came into my head.)
They were being rude, so I said, "Just do what the letter says and we will be gone."
He made a song and dance, wanting to offer goods instead of money, but I said, "We will be back in a bit with the police."
And we did. We rang them, and they came to meet us, read the letter and went into the shop... It was funny, before there was 5 guys in the shop, but when the police came only two were there...? The police didn't take any rubbish from them and you could see the guys were sick we had got the police but we had no other option. The police told them they were sick of coming back to the same shop every week and told them to give the money back right away.... And that was that. They did give all the money back and we went on our way.
Back at the office the couple were over the moon more tears, but of joy rather than anything else.
So, there you go if anyone has any problems (on holiday) then please go to the Oficina de Consumo. Don't go to the police station, go to the Oficina de Consumo... and if you do have problems getting the money back then get the police (but take with you someone who speaks the lingo when you go to the Oficina de Consumo, That's a must).
It was very easy, and with the letter Maria wrote it made things so much better not having to explain the whole thing to the police. They read it, rang the office, talked to Maria, and that was that... BUT please anyone on holiday if you are going to buy something like this, then please only go to proper shops not the ones you see on every corner.. or better still buy it in the UK. It's a lot cheaper there these days!
In order to close these shops, the courts are the right place to go but due to the majority of people being on holiday, that isn't likely to happen, that's why they are the target. Easy pickings. I have even noticed that they are using English or British PRs standing outside these shops saying "20 euros for a video camera" ..please, just keep walking do not stop.
I'd like to say thanks to Maria (bunch of flowers on the way soon) and thank you to a estate agent near by that shop who gave us water and let me use the phone. Thanks to the bank staff who came out to show their disgust and the taxi drivers too. Oh, and of course the police for a great job.
its been a great day and I said to this Welsh couple, please don't let this put you off Tenerife, just promise me you will be back again and they said they will be back, they promise...
For anyone wishing to buy from shops like this in Tenerife the please do the following.
Make sure you get a receipt (with the full price on it) from the shop with their CIF number, address and phone number this is very IMPORTANT.
If they won’t provide this THEN DON’T BUY IT.
If you then need to report any wrong doings, then go to the Consumer Rights office (Oficina de Consumo) in the area where you purchased the product. (List below of the main ones)
MAKE SURE YOU TAKE :
The product that you bought
Your passports
The credit card receipt
Receipt from the shop
They did speak English to the couple I went with... but if possible take someone along who can speak Spanish.
LIST OF OFFICES
ADEJE
Adeje (38670)
General Franco. s/n
Tfno: 922 710 120 / 922 710 225
Fax: 922 780 606 / 922 710 405
ARONA
Arona (38650)
Centro Cultural Los Cristianos
C/Gral. Franco s/n
Tfno: 922 757 137 ; Fax: 922 757 138
Here are some other areas of Tenerife :
Buenavista (38480)
C/Alhondiga, 5
Telefono : 922 127 175 / 922 127 176
Fax: 922 127 108
Garachico (38450)
Plaza de la Libertad, 1
Tfno: 922 830 000 /922 830 001
Fax: 922 831 301
Güimar (38500)
C/ Poeta Aristides Hernandez, s/n
Tfno: 922 514 134 ; Fax: 922 513 357
Icod de Los Vinos (38430)
C/Manuel Gonzalez Trujillo, 12
Tfno: 922 811 403 ; Fax: 922 813 812
La Guancha (38440)
C/ Solipica s/n
Tfno: 922 130 210 ; Fax:: 922 130 210
La Laguna (38201)
Pza. del Adelantado s/n
Tfno: 922 601 100 ; Fax: 922 601 102
La Orotava (38300)
Gral. Franco s/n
tfno: 922 330 050 ; Fax: 922 334 512
Los Realejos (38410)
C/ San Agustín, 7 - Edif. Mancomunidad del Norte
Tfno: 922 346 180 ; Fax 922 341 374
Los Silos (38470)
Plaza de la Luz
Tfno: 922 840 004 ; Fax: 922 840 117
Puerto de la Cruz (38400)
C/ Luis de La Cruz, 5
Tfno y Fax: 922 387 060
Santa Cruz de Tenerife (38005)
C/Villalba Hervas, 12 - 2º
Tfno: 922 606 130 ; Fax: 922 245 938
Santiago del Teide (38683)
Avda. Maritima - Playa de la Arena
Tfno. y Fax : 922 860 348
Tacoronte (38350)
C/Juez Jorge Garcia, 32 b
Tfno: 922 562 649 ; Fax: 922 562 590
Tegueste (38280)
Plaza de San Marcos,1
Tfno: 922 541 799 ; Fax:: 922 540 903
DON’T FORGET : EVEN IN A FOREIGN COUNTRY YOU HAVE RIGHTS!