tracey_in_tenerife
09-08-2011, 23:12
After arranging with PBS shipping about bringing my dogs over to Tenerife at the end of the month, i get any email re flight details and what to do Tenerife end about collecting my dogs.
i get a friend in Tenerife just to ring the airport and clarify the details about collecting the dogs at cargo , to be told cargo closes at 4.30pm and as my flight would be arriving at 7.30pm my dogs would be just left in their dog carriers overnight until the cargo opened the next morning!!! i was absolutely livid
I rang the shipping firm back and told them what Tenerife cargo had said and they began to look into it.
The regulations have changed recently and it was true, it shuts at 4.30pm. But as my shipping was confirmed prior to the changes they have to let me collect my dogs when i land.
You must get a morning flight out, because if you land after 4.30pm , you wont be collecting your beloved animals.
I am so glad i got my friend to ring the airport and confirm ,i cant imagine the stress this would have caused if id have gone round to cargo and they declined to release my pooches
i get a friend in Tenerife just to ring the airport and clarify the details about collecting the dogs at cargo , to be told cargo closes at 4.30pm and as my flight would be arriving at 7.30pm my dogs would be just left in their dog carriers overnight until the cargo opened the next morning!!! i was absolutely livid
I rang the shipping firm back and told them what Tenerife cargo had said and they began to look into it.
The regulations have changed recently and it was true, it shuts at 4.30pm. But as my shipping was confirmed prior to the changes they have to let me collect my dogs when i land.
You must get a morning flight out, because if you land after 4.30pm , you wont be collecting your beloved animals.
I am so glad i got my friend to ring the airport and confirm ,i cant imagine the stress this would have caused if id have gone round to cargo and they declined to release my pooches