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View Full Version : I am having problems posting and sending PMs on the Tenerife Forum



Pembscouple
03-08-2011, 06:35
For some reason I can't send private messages. I can add a title but the main message box (where you type) remains grey. I have tried messaging by replying to mail sent and sending new. Not sure if my computer has changed it's mind overnight, down to it's settings or a Forum problem. HELP !

AL JAY
03-08-2011, 10:37
It maybe because you only have 3 posts !!!

slodgedad
03-08-2011, 12:42
I have checked your settings and your account is set to send and receive PMs, so I can't understand what's wrong.

I will send you one and see if you can reply..

Megaloo
03-08-2011, 12:50
I have been getting this problem this morning when clicking on replying with quote ? only with some threads though

Balcony
03-08-2011, 13:09
Ditto. Have to keep searching to get around it!


I have been getting this problem this morning when clicking on replying with quote ? only with some threads though

Pembscouple
03-08-2011, 13:40
I have checked your settings and your account is set to send and receive PMs, so I can't understand what's wrong.

I will send you one and see if you can reply..

Hi Slodgedad,

Sorry, I could not send you a reply / private message.
It seems like I cannot message those who have messaged me. If I click on another member I can message them (atleast once)

Martin

Added after 9 minutes:

***UPDATE***

From this thread I've clicked Aljay, Balcony and Megaloo then send private message but the message area remains Grey although a Title can be typed in but cannot be sent.

Pooh
03-08-2011, 14:17
I did some testing, and I can reproduce this error in Internet Explorer, but other browsers appears not to have it.
The solution I found (for now), is to click on the diagonal bars in the lower tight corner of the message box - then the gray disappears and you can enter text as normal.
This is both for PM:s and for responding to threads.

I hope this works until we can find the real issue. (Apparently some bug in the latest Forum software version.)

Pembscouple
04-08-2011, 09:10
I did some testing, and I can reproduce this error in Internet Explorer, but other browsers appears not to have it.
The solution I found (for now), is to click on the diagonal bars in the lower tight corner of the message box - then the gray disappears and you can enter text as normal.
This is both for PM:s and for responding to threads.

I hope this works until we can find the real issue. (Apparently some bug in the latest Forum software version.)

Thanks. I've 'dragged the 'diagonal bars' and as soon as I do so the message area turns white and we are messaging again !

cheshiremike
06-08-2011, 00:31
Can anyone tell me how to reply to private messages on here. I click on 'reply' then I get a box saying 'recipient' and 'title' but I dont see a message box to type in.
What am I misssing ??
Any help would be appreciated

AL JAY
06-08-2011, 01:06
Hi Mike, Normally underneath the PM you have been sent there is a space to write your reply,and then you click "submit message" However we had a forum upgrade a few days ago and there seems to be a few gremlins that need sorting out. When i just checked my PMs the message i have received is also in the space i want to write in,so i would imagine i would have to write my reply under that as in "reply with quote" I will send you a test PM now.

Cruise
06-08-2011, 02:20
Hi Mike, Normally underneath the PM you have been sent there is a space to write your reply,and then you click "submit message" However we had a forum upgrade a few days ago and there seems to be a few gremlins that need sorting out. When i just checked my PMs the message i have received is also in the space i want to write in,so i would imagine i would have to write my reply under that as in "reply with quote" I will send you a test PM now.


Yes that is the way I reply....

onelegnofeet
22-08-2011, 13:57
Hi thanks for the PM but cant reply .
PM Problem ......i can put in who to and title but the message box remains grey and allows no cursor to start the message .On recieving a PM like the one from you ,i cant replie as the message box remains grey .

Posts .....i cant post without using a members quote then deleting then once written and post response it takes ages loading then just before it gives two options ,one of which is "Leave This Page " i select that and post is added to the thread .I cant go into advanced mode when i do my post does not show as the message box again is grey so you cant write in that or add smillies .
Sorry to start a new thread ,but with no pm facility to explain the situation i had to start a new thread .You can remove this thread (blooming heck as if you need my permission !!) if you want to reply through Pms which i can read .
More concerned about the posts issues than the Pms i can do without those really
Cheers


Just posted the other option with leave this page is "Stay on this page " which should have been obvious to me !!!!

TenerifeTeddy
22-08-2011, 16:16
I answered a query on this last week but not. sure where it is now. I had this exact problem when using my daughters laptop, which was using Internet Explorer. The text box of the PM being greyed out.

I downloaded and installed Mozilla Firefox and this cured the problem, I was able to send and reply to PM's OK.

doreen
22-08-2011, 16:45
Yes, Slodge was telling our seanocelt about this remedy for his similar problem - can't remember what the thread was entitled

admin
22-08-2011, 17:20
Sorry to start a new thread ,but with no pm facility to explain the situation i had to start a new thread

In my PM, I asked you to reply via the contact form (https://spreadsheets.google.com/spreadsheet/viewform?hl=en_US&formkey=dFprcWtSNk9WTWwzSGkwdDhVSW8weUE6MQ#gid=0) ;)


I answered a query on this last week but not. sure where it is now. I had this exact problem when using my daughters laptop, which was using Internet Explorer. The text box of the PM being greyed out.

I downloaded and installed Mozilla Firefox and this cured the problem, I was able to send and reply to PM's OK.
This is what I mentioned in my PM :)


Yes, Slodge was telling our seanocelt about this remedy for his similar problem - can't remember what the thread was entitled

The threads are here :

http://www.tenerifeforum.org/tenerife-forum/showthread.php?7742-How-do-I-reply-to-PM-s
http://www.tenerifeforum.org/tenerife-forum/showthread.php?7593-Help-I-can-t-send-private-mail

All in the Help and Assistance section where this stuff is usually kept ;) :)

admin
22-08-2011, 17:35
The threads are here :

http://www.tenerifeforum.org/tenerife-forum/showthread.php?7742-How-do-I-reply-to-PM-s
http://www.tenerifeforum.org/tenerife-forum/showthread.php?7593-Help-I-can-t-send-private-mail

All in the Help and Assistance section where this stuff is usually kept ;) :)

In fact, I've now merged all these threads together, so they are all in this thread.

The problem seems to be with the new editor that VBulletin have installed with the 4.1.4 version of the forum. When we upgraded from 4.1.3 to 4.1.5, which we are now running on, we got this editor too. The editor seems to be having problems with Internet Explorer.

I cannot do ANYTHING about this issue. It is a bug with VBulletin, that I have to wait for VBulletin to issue a fix for. So, you have 2 choices...

1) put up with it until a fix is issued and we install it, which I will do as soon as I get notification of the fix (I am subscribed to these notifications, so as soon as it's released, I'll know about it)

2) install another browser.

Thanks :)

onelegnofeet
22-08-2011, 18:16
In my PM, I asked you to reply via the contact form (https://spreadsheets.google.com/spreadsheet/viewform?hl=en_US&formkey=dFprcWtSNk9WTWwzSGkwdDhVSW8weUE6MQ#gid=0) ;)


This is what I mentioned in my PM :)



The threads are here :

http://www.tenerifeforum.org/tenerife-forum/showthread.php?7742-How-do-I-reply-to-PM-s
http://www.tenerifeforum.org/tenerife-forum/showthread.php?7593-Help-I-can-t-send-private-mail

All in the Help and Assistance section where this stuff is usually kept ;) :)

My apologies you most certainly did ,i ommitted to say in my earlier post ,this to is a no go grey area .which really left me to no other real option than to post directly after being asked to explain what was happening .And i did say sorry for doing so in my earlier post ,but not to worry , many thanks for the suggestions .Cheers

admin
22-08-2011, 18:35
My apologies you most certainly did ,i ommitted to say in my earlier post ,this to is a no go grey area .which really left me to no other real option than to post directly after being asked to explain what was happening .And i did say sorry for doing so in my earlier post ,but not to worry , many thanks for the suggestions .Cheers

OK... If you cannot install another browser on your PC, you could always run a portable version. This will run straight from a folder which you can either put on a USB drive, or on your desktop... wherever you choose :)

http://portableapps.com/
http://portableapps.com/apps/internet/firefox_portable
http://portableapps.com/apps/internet/google_chrome_portable

KirstyJay
22-08-2011, 18:41
OK... If you cannot install another browser on your PC, you could always run a portable version. This will run straight from a folder which you can either put on a USB drive, or on your desktop... wherever you choose :)

http://portableapps.com/
http://portableapps.com/apps/internet/firefox_portable
http://portableapps.com/apps/internet/google_chrome_portable

I use these at school. I have all the portable programs I need on my USB stick and carry it with me, as the school computers are locked down and do not allow you to install programs. I even have a portable version of Photoshop so that I can make worksheets for class. :)

onelegnofeet
22-08-2011, 18:46
OK... If you cannot install another browser on your PC, you could always run a portable version. This will run straight from a folder which you can either put on a USB drive, or on your desktop... wherever you choose :)

http://portableapps.com/
http://portableapps.com/apps/internet/firefox_portable
http://portableapps.com/apps/internet/google_chrome_portable

I have other browsers installed but until last few "Tips" i had not tried ,but will do thanks

slodgedad
22-08-2011, 19:48
I've replied to a multitude of PMs from members with the same problem.

As Admin has explained, the new V.B. doesn't like IE, and I'm not surprised that there is no quick fix, as yet, as I don't suppose it is one of their priorities, I hate it.

If I go onto a site that will only allow stuff via IE, which some still do, I'd rather not bother.

The sooner IE, IMO, dies a death the better.

admin
22-08-2011, 20:20
the new V.B. doesn't like IE, and I'm not surprised that there is no quick fixThe VB Team are aware of the issue, as I and others have submitted it as a bug. Until it's fixed though, it's a waiting game. :)

granny57
26-08-2011, 13:38
why cant i reply to private message i have recieved from the person faraway when i click on to reply to it the box that you write in doesn't allow me can someone advise please eek2:

Happy Days
26-08-2011, 14:58
Hello Granny57.

I had the same problem. Using Internet Explorer 9 on windows 7. I had to move to Crome so allow me to type. I use firefox at work and IE at home. No problems with Firefox either. PM if you want further advise on changing you web browser.

admin
26-08-2011, 16:15
why cant i reply to private message i have recieved from the person faraway when i click on to reply to it the box that you write in doesn't allow me can someone advise please eek2:I have merged your thread with an existing one. All is fully explained in the previous posts in this thread :)

granny57
27-08-2011, 13:53
thank you i have downloaded firefox and have no problems now :thanx:

megsdad
25-12-2011, 12:00
Is it me? is it my computer? am i the only one?I remember a simpler time when I just typed something and submitted it, at the moment i am trying to reply to a PM but it won´t let me, I have a grey screen asking for fonts and sizes and other stuff, help

AL JAY
25-12-2011, 13:20
Merry Christmas to you and Meg Shaun, I had similar problems when i had the Christmas theme on,Scroll down to bottom left and change back to (default theme settings) thats what im on now!