They are a lot faster than they used to be for installation. Usually once the order is made, they install within a day or two.
Speed is crap compared with the rest of Europe, but they own 100% of the infrastructure so all of their competition are equally crap as they have to use the same network.
They normally respond to breakdowns within 48 hours. When you order, they will try to bundle anti-virus, maintenance, etc, which is all worthless and overpriced, so ensure that you just order the line and adsl.
TIP; if you get a South American at the call center when you make the order, hang up and keep trying until you get a Spanish operator. It will save you tears in the long run.
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