We had a motor cycle accident in La Orotava last summer, ambulance came, police report done, went to the hospital, filed a claim with Generali (fully insured), which was denied TWICE since no causing party could be identified. Now 4 months since the last communication from Generali, we were contacted by law firm operating from Santa Cruz.
They say that they have been appointed by Generali to handle our "reclamacion".
Is this standard procedure in Spain?
Why would Generali pay for a laywer to handle a claim on them, which they have already denied twice?
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